Our no-deposit commitment and your cancellation rights.
Vyroxis Solutions Limited · Last updated: July 2026
Vyroxis does not charge upfront deposits or retainers. Payment is due once the agreed work is scheduled or completed, as arranged with you. This is a founding principle of how we operate — so in most cases there is nothing to refund if you decide not to go ahead before work starts.
When you pay by card, the charge appears on your statement as VYROXIS SOLUTIONS LTD. If you don’t recognise a charge or have any query about it, please contact us first at vyroxissolutions@gmail.com or +44 7398 956443 — we aim to resolve billing questions within 2 business days, which is usually much faster than a formal card dispute.
Every service is carried out to what we've agreed with you. If a service is not carried out with reasonable care and skill:
This sits alongside your legal rights under the Consumer Rights Act 2015, which it does not affect.
4.1 If you cancel before work has started, no charge applies and no invoice is raised.
4.2 If you cancel after work has started, a fair charge for the work completed to that point will be calculated and agreed in writing, based on the proportion of the agreed work delivered. No penalty fees or cancellation surcharges apply.
If you are a consumer, under the Consumer Contracts Regulations 2013 you generally have 14 days to cancel a service arranged at a distance. If you ask us to begin within that period and the service is then fully performed, your right to cancel may end; if the work is only part done, you may be charged for what has been provided.
6.1 Any dispute about the quality, completeness or scope of work must be raised in writing to vyroxissolutions@gmail.com within 14 days of the work.
6.2 We will acknowledge disputes within 2 business days and aim to resolve them within 14 business days of receipt.
6.3 Where a dispute cannot be resolved directly, both parties agree to attempt mediation in good faith before pursuing any formal legal remedy.
Where a refund is agreed, it is processed within 14 business days using your original payment method where possible. We will confirm the amount and timing in writing before processing.
This policy is governed by the laws of England and Wales and forms part of our Terms & Conditions.
Vyroxis Solutions Limited
Registered in England & Wales · Company No. 17350449
33 Cotswold Road, Chorley, PR7 3HW
Email: vyroxissolutions@gmail.com
Phone: +44 7398 956443
Director: Lucy Susan